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  • Turkish
Cancellation and Refund Policy
  1. Terms of Cancellation and Refund
    General
    By signing in and purchasing a product from our website, you agree to our Terms of Service. Please also read our Privacy Policy.

    1.1 Applicable Law
    Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts (RG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product shall be applicable.

    1.2. Conditions for Delivery
    1.2.1. Delivery fees shall be paid by the purchaser.
    1.2.2. Each and every purchased product shall be delivered to the address stated by the purchaser within thirty (30) days. If the product(s) has not been delivered within this period, purchaser have the right to terminate the agreement.
    1.2.3. Purchased products should be delivered in the form specified in the order form including ,if applicable, the certificate of guarantee and instructions for use.
    1.2.4 If the performance of the contract becomes impossible, seller should inform the purchaser within three (3) days after becoming aware of the situation. Seller should refund the full amount of the products purchased within ten (10) working days.
    1.2.5 If the Purchaser do not pay the amount of the purchased product or cancels the payment order from the bank, duty of delivery of the Seller will cease to exist.
    1.2.6 After the product is delivered, if it is determined that the credit card to which the buyer has paid is used unfairly by unauthorized persons and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer shall pay the shipping cost of the product subject to the contract within 3 days to the Seller.

  2. Unforeseen Circumstances
    If there is a force majeure that the Seller cannot foresee and the product cannot be delivered on time, the situation should be notified to the Purchaser. The Purchaser may request the cancellation of the order, the replacement of the product with a similar product, or the postponement of the delivery until the force majeure disappears. If the Seller cancels the order and the payment was made in cash; this fee shall be paid to the Purchaser in cash within 14 days of cancellation. If the Purchaser made the payment by credit card and cancels, the product price will be returned to the bank within 14 days after the cancellation, but it is possible for the bank to transfer it to the Purchaser’s account within 2-3 weeks.
  3. Obligation of the Purchaser
    3.1 Purchaser has the obligation to inspect the purchased product upon receipt of the product. Purchaser must immediately inspect all material for shortages, conformity with order and defects. If goods appear not to conform to the contract between Purchaser and Seller, Purchaser shall discontinue their use and immediately notify Seller of such condition and afford Seller a reasonable opportunity to inspect the same. Claims for shortage or deductions for erroneous charges must be presented within fourteen (14) days after receipt of the goods or they will not be allowed. No material will be taken back and credited or replaced unless arrangements for return have been made with Seller. Seller may, at its option, replace those products proven defective or allow credit for an amount not exceeding the sum of the original purchase price thereof.
    3.2 The Purchaser accepts, declares and undertakes that he will pay interest within the framework of the credit card agreement between the cardholder bank and the bank and be liable to the bank in case of default in the case of making the payment transactions with a credit card. If the bank proceeds with a legal action, the Purchaser shall pay the damage and loss suffered by the Purchase due to the delay of performance.
  4. Right to Withdraw
    4.1 Purchaser has the right to withdraw from the Agreement within fourteen (14) days ,without providing reasons, upon receipt of the Product. In order to exercise the right of withdrawal, the Purchaser should notify the Seller by e-mail mentioned under Clause 5.
    4.2. If the Purhaser has purchased a service, this fourteen (14) day period starts from the date of signing the contract. Before the expiry of the right of withdrawal, the right of withdrawal cannot be exercised in the service contracts where the performance of the service has started with the approval of the consumer.
    4.3 The costs arising from the exercise of the right of withdrawal belong to the Seller
    4.4 In order to exercise the right of withdrawal, a written notification must be given to the Seller by registered mail, fax or e-mail within 14 (fourteen) days and the product must not be used within the framework of the provisions of this contract.
    4.5 The invoice of the product delivered to the 3rd person or to the BUYER (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning. Order returns whose invoices are issued on behalf of the institutions will not be completed unless the return invoice is issued.)
    4.6. The return form must be delivered complete and undamaged, together with the box, packaging, and standard accessories of the products, if any, to return the product.
  5. Conditions of Refund
    5.1 The Seller is obliged to return the total price and the documents that put the Purchaser under debt within ten (10) days from the receipt of the withdrawal notice to the Purchaser and to return the goods within twenty (20) days.
    5.2 If there is a decrease in the value of the goods due to a reason caused by the Purchaser’s fault or if the return becomes impossible, the BUYER is liable to compensate the damages of the Seller at the rate of his fault. The Purchaser is not responsible for the changes and deteriorations that occur due to the proper use of the product or the product within the right of withdrawal.
    5.3 If the campaign limit amount set by the Seller is reduced due to the use of the right of withdrawal, the discount amount used within the scope of the campaign is canceled.
    5.4 The following type of products are outside the scope of the return policy and can not be returned if the Product is unpacked:
    5.4.1 Goods prepared in line with the Purchaser’s request,
    5.4.2 Goods that are explicitly personal,
    5.4.3 Goods that are single use only, tremulous,
    5.5 Goods that are not suitable for return
    5.6 In order to return cosmetic products and personal care products, the product should be unpacked, undamaged and unused.
  6. Contact Details
    The following contact details shall be the point of contact between the Purchaser and Seller:
    E-mail: info@navenucare.com
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